Returns:
The return of sale merchandise will not be accepted unless a Return Authorization (RA) number is issued by The Costumer, Inc. All return shipments must be postmarked no more than five (5) days after receipt of merchandise as confirmed by our shipping vendor. The buyer returning an item(s) to The Costumer shall be responsible for shipping both ways (to and from the customer). Unless the return of items to The Costumer is due to an error made by The Costumer, the buyer shall be responsible for a 15% restocking fee. Returns must be unused, in its original packaging including any and all tags and must be saleable.

Special Circumstances: Due to Health Regulations we cannot allow returns or exchanges on makeup, hair goods, teeth, dancewear or tights.

Returns for special order merchandise cannot be accepted.

For Halloween and other Seasonal orders please refer to the Halloween Season Returns section. The Costumer has determined our Halloween season to be September 15th through November 1st, any returns during this time are subject to the terms and conditions specific to this time period. Please see 2010 Halloween Season return procedures listed below.

Merchandise intended for use in a show or theatrical production can only be returned if a Return Authorization number is given prior to the opening of the show or production.

To receive a Return Authorization (RA) number please contact one of our representatives toll-free at 877-218-1289, we unfortunately cannot provide an RA number via e-mail.

Please note all returns must be sent to The Costumer, Inc. via a traceable method i.e. UPS, FEDEX or US Postal Service with a delivery confirmation. All returns must have the Return Authorization number clearly written on the outside of the shipping package. The Costumer will not provide a refund for a return which is never received in our warehouse. The Costumer shall also not be held responsible for providing refunds for returns which are not authorized.

Customer Refused Packages:
Should a package be refused by the buyer, any and all associated shipping costs will still be the responsibility of the buyer/customer. These shipping costs include and are not limited to shipping charges to and from the buyer and any fees associated with refusing the package.

Claims:
Please make your claims quickly! All errors damages or shortage claims must be made within five (5) days from receipt as confirmed by our shipping vendor. If package is damaged in shipping please contact UPS directly. If a claim is not made within five days only store credit will be issued.

2012 Halloween Season Returns:
All Halloween Season return requests must be made by requesting a Return Authorization number no later than 5 PM Wednesday October 12th, 2012. A Return Authorization must be requested within three (3) days of receipt of your delivery date as confirmed by our shipping vendor. The item(s) being returned must not have been unworn, must be in the original packaging, in original condition, and must be saleable. The buyer will still remain responsible for the shipping and handling costs to and from their delivery address as well as a 15% restocking fee.

Should a package be refused by the buyer, any and all associated shipping costs will still be the responsibility of the buyer/customer. These shipping costs include and are not limited to shipping and handling charges to and from the buyer and any fees associated with refusing the package.

All sales are final and no returns or exchanges will be allowed on orders placed on or after October 12th, 2012. Our regular return policy will be re-instated on November 1st, 2012.

Costume and Mascot Rental Terms and Conditions:
The agreed rental period – day, week, or weekend – and the rate applying to that period are entered on the contract. All rentals are figured from the time they leave the store until returned, used or not. In the event that a costume order is shipped to the Lessee and/or shipped back to the Rentor, the time spent in shipping is not charged. However, the parcels must clearly show the return date as listed on this contract on the postmark/shipping label of UPS, FedEx, US Postal Service, or whatever means of return is used.

The Lessee pays for time out, not time used, excluding time in shipping.

There is a cancellation charge of $20.00 per costumer plus any alteration fees based on time and materials as assessed by the Rentor. The condition of the Rental Contract begins when the reservation is made.

The Buyer (Lessee) agrees to return on or before the entered return date, the goods rented or pay additional rental charges per costume or costume piece for each additional day (or part of Day). The rate of late charges is 20% of the rental amount per each day (or part of day) late.

All replacement charges are determined by the rentor and are based on full retail replacement costs, not depreciated value.

Lessee agrees to return all rented goods in good condition subject to reasonable wear. Lessee agrees the use of the rented goods shall be normal and reasonable, and agrees to not abuse or harm the goods in any way while in his possession.

The Lessee agrees to pay on a time and materials basis for any repair charges due to damage.

If Costumes or parts of costumes rented by the lessee are not returned due to mysterious disappearance, damages beyond repair, loss, or theft from the lessee, the lessee agrees to pay all rental charges plus the full retail replacement cost.

Costumes are never to be cut. Emergency alterations may be made by hand sewing basting only. Unacceptable alterations include: the use of mending tape, hemming tape, stitchwitchery or glue of any kind. Rented garments cannot be retrimmed or distressed in any way. It is unacceptable to alter a costume by dying, spray painting, hand painting, removing motifs, hand beading or any ornamentation, removing buttons, trims, feathers, ruffles, etc. Unacceptable alterations are considered damages and will be billed based on the rentors’ assessment as either repair charges or replacement charges or due to “damages beyond repair”.

Costumes rented by the Lessee, returned with heavy makeup stains require special cleaning; in such cases, a charge for special cleaning will be assessed. Makeup that cannot be removed will constitute “damages beyond repair” and result in replacement charges.

Lessee pays all transportation/shipping charges.

Failure to return merchandise, or to pay for damages, or to pay replacement charges, or to pay all rental charges is cause for legal action by The Costumer, Inc. and lessee agrees to pay all collection fees, court costs and attorney fees to enforce the terms and conditions of this contract.

The Lessee assumes the risks of and holds The Costumer, Inc. harmless from property damage and personal injuries caused by the rented goods.
The Lessee authorizes any additional charges due, to fulfill the terms of this contract, to be applied to the credit card account indicated herein.

Seller (Rentor) makes no representation or warranty of any kind that the costume(s) involved in this transaction resemble(s) any character, cartoon, or person, fictional or real. Seller (Rentor) disclaims any implied warranty or non-infringement of copyright, patent, or trademark. Costume(s) purchased or rented by the buyer (Lessee) were selected or agreed upon by the Buyer (Lessee). Buyer (Lessee) acknowledges that seller (Rentor) has not been advised of the use to which such costume is to be put and agrees to hold Seller (Rentor) harmless and indemnified of and from any and all liability for infringement of copyright, trademark, and patent resulting from use of costume(s) by Buyer (Lessee).

Completion and acceptance of all orders is subject to unavoidable contingencies, such as fire, ruining of the costumes by the previous users and conditions beyond the control of The Costumer, Inc.

Under New York State Law, sales tax will be charged and collected unless a valid New York sales tax exempt certificate is on file or presented at the time of purchase.

Charge Customers:
Orders will be accepted from customers who have applied for and been accepted for open credit status with The Costumer, Inc. and remain in good standing. School and government purchase orders will also be accepted for credit purposes.

Minimum billing is $20.00. Billing terms are: strict net 30 days. 1 ½% per month finance charges will be paid on all amounts unpaid after 30 days from due date, resulting in an annual percentage rate of 18%.

Warning:
Under New York State Criminal Law:
-The failure to return rental property is a Felony.
-The presenting of false, fictitious or misleading identification in a rental transaction is a felony.
-Failure, refusal, or neglect to return the rental property within 72 hours after the agreed rental period has expired shall be prima facie evidence of an intent to commit larceny and sufficient justification for the filing of a criminal complaint against the Lessee.

Returned Checks:
If your check bounces, New York State Law authorizes a maximum charge of $20,00 for each dishonored check. If you do not make payment of the full total of the bounced check plus the $20.00 fee you will be sued under Section 11-104 of the General Obligations law to recover payment plus damages. Furthermore, a criminal warrant for your arrest can be issued under the Bad Check Law.