All unauthorized returns will be refused.
Halloween orders, please note the Halloween Return Policy.
Merchandise can only be authorized for return if we are notified prior to the opening date of your show.
Please call 1-877-218-1289 to receive a return authorization number. Unfortunately we cannot provide you with a return authorization number via email.
Claims: Make your claims quickly! All claim errors, shortages, or damages must be made within 5 days after receipt of materials. If package is damaged in shipping, please contact us immediately. If a claim is not made within 5 days store credit will only be issued.
Special Orders: Special orders cannot be cancelled, returned, or exchanged.
For a copy of our return sheet in PDF format click here.
Halloween 2013 Return Policy
For October 1 - November 1, 2013
All Halloween Season return requests must be obtained by receiving a Return Authorization number no later that 5 PM (EST) October 11, 2013.
Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 15% restocking fee on all returns.
- Return Authorizations must be obtained by the close of business on October 11, 2013. (5 PM EST). RA's can be obtained by calling 1-877-218-1289.
- All orders that are shipped and delivered to the customer between October 11 - 31, 2013 are final.
- All orders that are placed October 11 - 31 are final.
- Orders that are placed between October 1 - 31, 2013 are subject to The Costumer's Halloween Return Policy.
- Our regular return policy goes into effect for all items purchased after November 1, 2013.
Please note that all returns must be sent via a traceable method. If you mail your return, it must have delivery confirmation on it. It is your (the customer's) responsibility to insure the returned item(s) in the event of loss or damage. Orders returned via mail without a delivery confirmation are considered unauthorized returns, and TheCostumer.com will not be responsible for refunding these returned items if there is no way to confirm receipt in our warehouse. Any returns that have not received a Return Authorization Number by October 11, 2013 will be considered unauthorized and will not be credited. All returns must have a Return Authorization Number clearly printed on the outside of the box. A Return Authorization Number can be obtained by calling 1-877-218-1289.
If you have any further questions please call us at 1-877-218-1289.
All returns must be received in new/unused condition with all of the original packaging. Any damage or shortage must be reported when requesting a Return Authorization Number. Any returns found to be short of items will be credited minus the missing item(s). Any returns that do not include all original packaging will be given half credit because they cannot be re-sold as new. Refunds are for the cost of the merchandise only, not including shipping and handling. There is a 15% restocking fee on all returns.
Due to health regulations the following items cannot be exchanged or returned: makeup, wigs, hairgoods including beards and moustaches, eye lashes, dancewear, stockings, socks, prosthetics, fangs or any other fake teeth, and any item that has been worn or used. Returns will be not accepted for any open CD's/DVD's.